Shipping/FAQ
Shipping Policy
Effective Date: June 29, 2026
Thank you for shopping with PokePowerBoxes! Our goal is to get your order to you as quickly and safely as possible.
Order Processing
Shipping & Fulfillment Policy
Order Processing
- Orders are processed in the order they are received.
- In-stock orders are typically processed within 3–7 business days.
- Due to the hand-packed nature of our subscription boxes and high order volume, some orders may require up to 30 calendar days to ship.
- If an order is expected to exceed this timeframe, we will notify you by email.
Subscription Orders
- Subscription boxes are fulfilled once per billing cycle.
- After your payment is processed, your box will be prepared and shipped within 30 calendar days.
- Future subscription renewals follow the same fulfillment schedule.
Pre-Orders
- Pre-order items ship according to the estimated fulfillment date listed on the product page.
- If your order contains both in-stock and pre-order items, your shipment may be held until all items are available unless otherwise noted.
Shipping Methods
- Orders are shipped via USPS, UPS, or FedEx, depending on the destination and package size.
- A shipping confirmation email with tracking information will be sent once your order has been shipped.
Estimated Delivery Times
- After shipment:
- U.S. Orders: 3–7 business days
- International Orders: 7–21 business days (delivery times vary by destination and customs processing)
Shipping Delays
- Delivery estimates are provided by the carrier and are not guaranteed.
- Severe weather, holidays, customs inspections, or carrier delays may extend delivery times.
International Orders
- International customers are responsible for any applicable customs duties, taxes, or import fees required by their country.
Order Status
- Customers will receive an email confirmation when their order is placed and another email with tracking information once the order has shipped.
Lost, Stolen, or Delayed Packages
Once a package has been shipped, it is in the care of the shipping carrier. Lost, stolen, or delayed packages are the responsibility of the carrier. If you experience an issue with your shipment, please contact the shipping carrier directly and keep us informed so we can assist where possible.
Shipping Address Accuracy
Customers are responsible for providing the correct shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
Damaged Shipments
If your order arrives damaged, please contact us as soon as possible. We will work with you to resolve the issue and determine the best solution.
If you have any questions about your order or our shipping policy, please contact our customer support team.
Returns/Refunds
Refunds are only available if your order has not shipped yet and is not already qued for shipment. Once your order has been qued for shipment, shipped, or delivered, we will no longer accept a return. We were forced to make this policy change after some customers attempted to open, re-seal, and return our boxes. Orders that are refunded prior to shipment and are valued over $100 will be charged with a 25% Re-Stocking Fee. We thank you for your understanding!