Back Orders & Delay Updates
We sincerely apologize to any customer currently waiting on a delayed or backordered order.
Earlier this year, PokePower Boxes experienced an extended interruption in operations while our owner and operator, Noah, underwent and recovered from a life-saving kidney transplant. That interruption also created inventory and distributor delays that affected a number of existing orders.
We want to be clear: your order has not been forgotten. Our team is actively working through the affected orders and securing the inventory needed to fulfill them as quickly and responsibly as possible.
We greatly appreciate your patience, especially from those of you who have supported PokePower Boxes for years. We know that waiting this long is frustrating, and our priority is to keep you informed while we work toward getting every affected customer taken care of.
Current Backorder Update
Last updated: September 20, 2026
(Next Scheduled Update: October 1st, 2026)
- Affected orders are still active. Unless you have elected to convert your delayed order through our 120% Store Credit Conversion Offer, your order remains in our fulfillment queue. If you would like to convert your back-order into 120% Store Credit, please CLICK HERE.
- We are actively working through the backlog. Orders are being fulfilled as inventory becomes available and as we work through the outstanding queue.
- Inventory delays are improving. We are continuing to receive product from our distributors and are working to secure the remaining inventory required for delayed orders.
- Tracking will be sent automatically. As soon as your order is packed and shipped, you will receive tracking information by email.
- You do not need to place another order. Your original order remains on file and will continue moving through the fulfillment process.
- Older orders remain a priority. We understand that many of the customers affected by these delays are some of our longest-standing supporters, and we are committed to taking care of those orders.
- We will continue updating this page. Rather than leaving customers wondering, we will post meaningful progress updates here as the backlog is reduced.
- Need help with your specific order? Please contact our support team with your order number so we can locate your order and provide the most accurate information available.
Why Are We Still Accepting New Orders?
We understand why customers with delayed orders may wonder why PokePower Boxes continues to accept new orders while older orders are still being completed.
Many of our delayed orders require specific products, pack assortments, or inventory tied to the period in which those orders were originally placed. New orders are built primarily from current sets and inventory that is presently available through our suppliers. The inventory needed for these two groups of orders is therefore not always the same.
Accepting new orders does not mean older orders have been forgotten or moved aside. We continue to work actively through the existing backlog while separately managing current inventory and new-order fulfillment.
Keeping normal operations moving also allows PokePower Boxes to continue serving customers, maintaining supplier relationships, and working toward fully resolving the outstanding backlog as quickly as possible.
What We Ask From You
Please make sure the email address associated with your order is still active and watch for tracking or order-related updates from PokePower Boxes. If your shipping address has changed since placing your order, please contact us before your order ships.
Our Commitment
We know trust is earned through actions, not promises. Our focus is completing these delayed orders, communicating more clearly, and rebuilding the level of service our customers should expect from PokePower Boxes.
Thank you for your patience and for continuing to give us the opportunity to make this right.
Contact: Support@PokePowerBox.com